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Testimonials

Testimonials

Rashi Goel
Gulf Petrochem|Dy Manager - HR

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“We received a good feedback on the content of the course, presentation of the speaker and relevance of the course. We were pressed on time since many there were many questions and discussions from the participants which was required to internalize the learning.

Thanks again to you and Shradha for arranging a great session for us.”

Thanks and regards,
Rashi Goel

Gnin Kim Sang
Customer Relations
Senior Manager
SMRT Corporation Ltd

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Please help to convey our appreciation to Shradha for her passion and energy. She made a strong impact on all of us and I do appreciate that she spent the time and effort to share her ideas for improvement with me after the session.

I would recommend Shradha’s training and coaching services to anyone else without any hesitation.

Yours sincerely
Gnin Kim Sang

Keshini
MAS(Sri Lanka)

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Dear Shivanthi,
Thank you for providing me with all the knowledge. It was indeed a great 8 months journey of learning from you. I learnt a lot.
I wish you all the very best.
Kind regards,
Keshini

HSBC (Sri Lanka)

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Staff member One - Workshop Participant - Female

It was great to attend a training of quality and high standards. The presenters were very friendly and effective in their communication and the demonstrations and examples used were very practical and relevant. It was a very interactive session where you felt comfortable in asking questions. All in all it exceeded my expectations of a class room training and I would like to attend any others held by Shradha and the team at Stafford and Chan, Singapore in future.

Staff member Two - Workshop Participant - Female

The programme was excellent. Starting from the presenter to the content, atmosphere everything was really good. A big thank you to all of you who initially identified the need for such a programme and for all those who went through the trouble of organising it. I'm glad I got the opportunity to attended this programme. Delivery of the programme was of very high standards.

Staff member Three - Workshop Participant - Female

I did attend the Grooming Programme today. Just wanted to convey my appreciation for that great initiative and to you for driving it across the Bank and all the effort and hard work put in to make this progarmme a real success. It was very well delivered & I really enjoyed it whilst learning many things, which I never thought or knew all this while .....it was so useful ! Thank you very much once again !

Staff member Four - Workshop Participant - Male

The Grooming programme was very useful and i would like to take this opportunity to thank you and everyone who were involved in coordinating the below workshop. I'm sure that it helped a lot of people and many thanks again for the opportunity given to everyone.

 

Anson Dichaves
Regional Customer Marketing Director,
Asia Africa Middle East Turkey
Unilever

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S&C is definitely one of the leading capability development companies in the field of imaging and high-end service. We have a great partnership with them in transforming our front-end service advisers. They have the agility of a boutique company with the network and professionalism of a global one. We were able to rollout our custom-designed programme in five countries in four languages in a span of three months. Once they agreed to take on a project, you are assured that they will do their best to exceed your expectation.

Anson Dichaves
Regional Customer Marketing Director, Asia, Africa, Middle East and Turkey
Unilever

Joseph Peters,
Controller
Avenue Capital Group

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We received very positive feedback on the course, and everyone spoke very highly of Stafford & Chan as well. We want to thank you for putting so much time and effort into tailoring the program to meet our needs. I personally think the program was a smashing success, and that we formed a valuable new relationship with your firm. We will definitely contact you for future training programs.
As Mark alluded, we hope to make teambuilding and corporate training an annual event. We look forward to working with you and your team in the future.

Thanks,
Joe

Joseph Peters
Controller, Avenue Capital Group

Jan Skovgaard,
Managing Director
Weiss-Rohlig Hong Kong Ltd.

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Stafford & Chan has worked with our group since 2002, in Singapore as well as Hong Kong.
Stafford & Chan has taken a personalized approach to our business, by envisioning our competitive surroundings. Knowing our past, Stafford & Chan takes a step-by-step approach through different training modules to upgrade our customer service level and implements instrumental tools to monitor the service. The entire staff have enjoyed the classes and have repeatedly requested for more training.
In addition, the cultural background and professional experiences of Stafford & Chan allow them to gain great confidence from any staff member at any level. Stafford & Chan allows great attention to detail with all the staff members, and no questions remain unanswered or are too complicated to be addressed. The staff are at ease and are willing to learn and adapt.
Stafford & Chan is a part of our future strategy to remain competitive through high customer service level as well as staff development.
We highly recommend their services.
Jan Skovgaard,
Managing Director,
Weiss-Röhlig Hong Kong Ltd.

Sharon Woo,
Manager (Section Head)
Training & Education Department
Prudential Assurance Company Singapore (Pte) Ltd

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Hi Sharlyn,
I attended ‘Building A Professional Image’ last Thursday at the York Hotel and I've been meaning to write to let you know what an impact you've made on me.
Throughout my career, I've always prided myself in my work and my thinking is that Senior Management will see that and recognise me accordingly.Up until last Thursday, my idea of ‘Professional Image’ is to wear whatever I like to work - often too casual, revealing and unappropriate.
And it was during your introduction of the ‘Contents’ of the course that I received the greatest enlightenment. Your description of how a Professional Image gives a person a competitive edge and communicates a message of oneself that truly woke me up! I am now acutely aware of the messages I am ‘silently’ communicating and it has given me a whole new perspective to how I view my own image, as well as that of others.
Throughout the day, you inspired me with many things you said. I like the way you introduced yourself: your work, your role as a mother and your passion. It speaks volumes of who you are as a person and I felt you presented it excellently. I especially liked it when you said we are role models for our children. I have 3 young children and I made a decision that since I learnt so many useful tips at your course, I shall impart them to my children by modelling the right behaviour for them. Wish me luck!
And your perspective of ‘small talk’ as a way of getting to know people and being connected challenged my negative perceptions. I will now endeavour to make a game out of it and see it as an opportunity to learn something new and have fun doing it!
I sincerely feel that what you’re doing has a great impact on your participants, you’re changing the world – one person at a time!
Here’s a heartfelt ‘THANK YOU’ from an appreciative participant: YOU are an EXCELLENT teacher and a truly INSPIRING person!
Have a great week, Sharlyn.
Sharon Woo
Manager (Section Head)
Training & Education Department
Prudential Assurance Company Singapore (Pte) Ltd

Jeffrey Cortez,
Consumer Care Manager
Philippines & APAC Call Center Manager,
Philips Electronics and Lighting Inc.

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I had Minger, compile the training evaluation and here it is. The team gave very positive feedback on the training and I enjoyed it as well. I could hear the agents use what they¹ve learned and they are also saying that it is working. They really enjoyed and learned a lot from the SENSE Training. They would like to have you back here soon. The only area for improvement is making the training longer so you can stay here longer. I would like to express my sincerest gratitude for the training and spending time with the team.
Jeffrey Cortez
Consumer Care Manager,
Philippines & APAC Call Center Manager,
Philips Electronics and Lighting Inc.

Our Clients’ Word

  • The trainer makes EVERYONE go through the Opening & Closing script and make sure they learn from it and most of the reps/ sups are not embarrassed or shy about it. Singapore Press Holdings - Creating the 5 Star Customer Experience on 28th June 2013
  • It had lots of practical attempts to cover the course. Olam - Power of Influence on 25th July 2013
  • Enjoyed the activity, enjoyed the course and learned about the bonding for team building. Olam - Managing Work Relationships Effectively on 30th July 2013
  • Very interactive, applicable to everyday life skills that can be acquired by practice and ways to help. UBS - Personal Branding and The Art of Communication on 11st July 2013
  • Presenter was interesting & very knowledgeable. Prudential - Lunch Talk : Boardroom Etiquette on 14th August 2013
  • The role plays were engaging and interesting. Capitaland - Service Excellence on 30th September 2013
  • The tip about networking was very useful. The choices of clothes and colors combination were very interesting. SGX - Professional Presence on 1st & 2nd October 2013
  • Happy atmosphere, interesting game, email writing, nature analyze. GTNexus - Delighting Your Customers on 19th October 2013
  • The color imaging and image perception are very useful and appropriate as frontline staff are the first impression clients get. Fullerton Hotel – Professional Image 16th October 2013
  • Very interactive and practical! AON - Persuasive Presentation Skills on 24th October 2013