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About Us


Stafford & Chan Training Pte Ltd was established in 1994 by:

Sharlyn Stafford Kate Chan

Stafford & Chan was established in 1994 in Singapore by Sharlyn Stafford and Kate Chan. Over the 20 years, we have acquired the best world-class practices in leadership, service and communication. Our boutique style approach and our international team give our clients the agility and flexibility required to navigate in a diverse global environment. This broad multi-cultural, multi-profile and multi-country exposure has enabled us to integrate our unique experience into our programs to optimize quality, depth and application.

OUR VISION

Elevating Professionalism

OUR MISSION

Provide impactful and sustainable solutions at every level
Serve as a catalyst to transfer knowledge, stimulate thinking and change behaviours
Practise ourselves the high standards that we promote to our clients
Deliver a measurable professional service level
Be committed in developing people as we believe that our client’s success is our success
Be driven by our values of being moral, ethical and discreet

OUR GUIDING VALUES

Excellence To be the best we can be
Innovation Changing what exists into something better
Respect Treat others the way you wish to be treated
Integrity Uphold honesty and fair play, speak truthfully, be yourself
Happiness Fulfil and uplift the spirit
Teamwork Support each other’s work

OUR CAPABILITIES

Training

Stafford and Chan offers continually-evolving workshops. The up-to-date information and interactive hands-on methods in our workshops impact behaviours in leadership, service experience and communication.

Talent Development

Stafford and Chan uses Harrison Assessment for Talent Management Solutions – a validated instrument with over 20 years of research. A great tool for recruitment automation, Employee Development, and Team Development and Succession Planning.

Coaching

At S&C we use the GROW model, Harrison’s paradox report and our own coaching conversation process to be a catalyst for change and to lift the coachee out of his/her comfort zone so that she/he grows and develops and grows and achieves his/her personal goals. 

OUR SUCCESS FACTORS

A Comprehensive Approach
A Diversified Portfolio of Expertise
A Cross-Cultural Facilitation Team
A Regional Presence
A Strong Track Record

Our Clients’ Word

  • The trainer makes EVERYONE go through the Opening & Closing script and make sure they learn from it and most of the reps/ sups are not embarrassed or shy about it. Singapore Press Holdings - Creating the 5 Star Customer Experience on 28th June 2013
  • It had lots of practical attempts to cover the course. Olam - Power of Influence on 25th July 2013
  • Enjoyed the activity, enjoyed the course and learned about the bonding for team building. Olam - Managing Work Relationships Effectively on 30th July 2013
  • Very interactive, applicable to everyday life skills that can be acquired by practice and ways to help. UBS - Personal Branding and The Art of Communication on 11st July 2013
  • Presenter was interesting & very knowledgeable. Prudential - Lunch Talk : Boardroom Etiquette on 14th August 2013
  • The role plays were engaging and interesting. Capitaland - Service Excellence on 30th September 2013
  • The tip about networking was very useful. The choices of clothes and colors combination were very interesting. SGX - Professional Presence on 1st & 2nd October 2013
  • Happy atmosphere, interesting game, email writing, nature analyze. GTNexus - Delighting Your Customers on 19th October 2013
  • The color imaging and image perception are very useful and appropriate as frontline staff are the first impression clients get. Fullerton Hotel – Professional Image 16th October 2013
  • Very interactive and practical! AON - Persuasive Presentation Skills on 24th October 2013