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Change Management

"Change your thoughts and you change your world" - Norman Vincent Peale

Purpose

Workshop Content

  • Understanding Change
  • Driving Force
  • Resisting force
  • Strategies
  • Accepting Change
  • The Change Process
  • Accepting Change Game
  • Handling Negative Responses And Deadlocks
  • Active Listening Skills and Managing Emotions
  • Self-improvement areas
  • Strategies to maintain calm energy
  • Empathy and Gaining Cooperation
  • Transactional Analysis
  • Understanding to manage other's Emotions

Format

  • 1 day workshop

Learning Outcomes

  • Working with Strong Feeling and participating in the change
  • Questioning the Way You Perceive and Handle Things
  • Enabling Others to Cope and Move on
  • Making a Personal Shift in the Way You See Things
  • Making Positive Changes to Your life and Business

Our Clients’ Word

  • The trainer makes EVERYONE go through the Opening & Closing script and make sure they learn from it and most of the reps/ sups are not embarrassed or shy about it. Singapore Press Holdings - Creating the 5 Star Customer Experience on 28th June 2013
  • It had lots of practical attempts to cover the course. Olam - Power of Influence on 25th July 2013
  • Enjoyed the activity, enjoyed the course and learned about the bonding for team building. Olam - Managing Work Relationships Effectively on 30th July 2013
  • Very interactive, applicable to everyday life skills that can be acquired by practice and ways to help. UBS - Personal Branding and The Art of Communication on 11st July 2013
  • Presenter was interesting & very knowledgeable. Prudential - Lunch Talk : Boardroom Etiquette on 14th August 2013
  • The role plays were engaging and interesting. Capitaland - Service Excellence on 30th September 2013
  • The tip about networking was very useful. The choices of clothes and colors combination were very interesting. SGX - Professional Presence on 1st & 2nd October 2013
  • Happy atmosphere, interesting game, email writing, nature analyze. GTNexus - Delighting Your Customers on 19th October 2013
  • The color imaging and image perception are very useful and appropriate as frontline staff are the first impression clients get. Fullerton Hotel – Professional Image 16th October 2013
  • Very interactive and practical! AON - Persuasive Presentation Skills on 24th October 2013