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Communication Across Generations

"Each generation imagines itself to be more intelligent than the one that went before it, and wiser than the one that comes after it" - George Orwell

Purpose

Workshop Content

  • Understanding the Generations
  • Motivations and Aversions
  • Business model for Workplace Success
  • Key to the Company's Future (Part 1) – Mentoring the Baby Boomer Mentors
  • Key to the Company's Future (Part 2) – Coaching the Gen X Coach
  • Key to the Company's Future (Part 3) - Going with the Gen Y Go-getters
  • Case Studies

Format

  • A 1day or 2 day workshop

Learning Outcomes

  • Discover the mindset and motivations of different age groups, to achieve communication excellence
  • Work effectively and productively in a multi-generational context
  • Adopt skills, techniques, attitudes and behaviors to provide an atmosphere of trust, respect and support between colleagues and clients of all ages
  • Ensure long term continuity of company-specific knowledge and skills by mentoring and coaching the juniors
  • Enhance work-life satisfaction and thus increase creativity, morale and reduce turnover.
  • Adopt the appropriate styles and format of giving and receiving feedback

Our Clients’ Word

  • The trainer makes EVERYONE go through the Opening & Closing script and make sure they learn from it and most of the reps/ sups are not embarrassed or shy about it. Singapore Press Holdings - Creating the 5 Star Customer Experience on 28th June 2013
  • It had lots of practical attempts to cover the course. Olam - Power of Influence on 25th July 2013
  • Enjoyed the activity, enjoyed the course and learned about the bonding for team building. Olam - Managing Work Relationships Effectively on 30th July 2013
  • Very interactive, applicable to everyday life skills that can be acquired by practice and ways to help. UBS - Personal Branding and The Art of Communication on 11st July 2013
  • Presenter was interesting & very knowledgeable. Prudential - Lunch Talk : Boardroom Etiquette on 14th August 2013
  • The role plays were engaging and interesting. Capitaland - Service Excellence on 30th September 2013
  • The tip about networking was very useful. The choices of clothes and colors combination were very interesting. SGX - Professional Presence on 1st & 2nd October 2013
  • Happy atmosphere, interesting game, email writing, nature analyze. GTNexus - Delighting Your Customers on 19th October 2013
  • The color imaging and image perception are very useful and appropriate as frontline staff are the first impression clients get. Fullerton Hotel – Professional Image 16th October 2013
  • Very interactive and practical! AON - Persuasive Presentation Skills on 24th October 2013