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Consultative Selling Skills

"The fact is, everyone is in sales. Whatever area you work in, you do have clients and you do need to sell" - Jay Abraham

Purpose

The aim of this programme is to build consultative influential communication and advisory skills

Workshop Content

  • Getting to know the customer & building trust
  • Developing Rapport
  • Different Decision Ways
  • Questioning & Probing Techniques
  • Deep Listening Skills
  • Presenting the Solution
  • Getting Agreement
  • 3 Ways to Close the Deal

Format

  • A 2 day workshop

Learning Outcomes

  • Establish trust & build rapport
  • Understand needs
  • Practice an influencing style of communication
  • Develop contextual listening
  • Present solid & confident solutions

Our Clients’ Word

  • The trainer makes EVERYONE go through the Opening & Closing script and make sure they learn from it and most of the reps/ sups are not embarrassed or shy about it. Singapore Press Holdings - Creating the 5 Star Customer Experience on 28th June 2013
  • It had lots of practical attempts to cover the course. Olam - Power of Influence on 25th July 2013
  • Enjoyed the activity, enjoyed the course and learned about the bonding for team building. Olam - Managing Work Relationships Effectively on 30th July 2013
  • Very interactive, applicable to everyday life skills that can be acquired by practice and ways to help. UBS - Personal Branding and The Art of Communication on 11st July 2013
  • Presenter was interesting & very knowledgeable. Prudential - Lunch Talk : Boardroom Etiquette on 14th August 2013
  • The role plays were engaging and interesting. Capitaland - Service Excellence on 30th September 2013
  • The tip about networking was very useful. The choices of clothes and colors combination were very interesting. SGX - Professional Presence on 1st & 2nd October 2013
  • Happy atmosphere, interesting game, email writing, nature analyze. GTNexus - Delighting Your Customers on 19th October 2013
  • The color imaging and image perception are very useful and appropriate as frontline staff are the first impression clients get. Fullerton Hotel – Professional Image 16th October 2013
  • Very interactive and practical! AON - Persuasive Presentation Skills on 24th October 2013