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Business Cross Cultural Etiquette

“Preservation of one's own culture does not require contempt or disrespect for other cultures”

Purpose


To function and interact confidently with diversity

Programme Contents

  • Definition of Diversity Culture
  • Components & Levels of Culture
  • Norms, Values & Basic Assumptions
  • Empathy vs. Ethnocentrism
  • Working with Specific Cultures
  • Communication to Embrace Diversity
  • A Model for Business Success
  • Role-Plays & Case Studies

Format

1 day or 2 day workshop

Key Takeaways

  • Describe how to work effectively & productively in a multicultural and diverse context
  • Express develop a global mindset along global competencies for diversity and inclusion
  • Apply right attitute, knowledge & skills
  • To build trust, respect and support communication in a diverse environment

Our Clients’ Word

  • The trainer makes EVERYONE go through the Opening & Closing script and make sure they learn from it and most of the reps/ sups are not embarrassed or shy about it. Singapore Press Holdings - Creating the 5 Star Customer Experience on 28th June 2013
  • It had lots of practical attempts to cover the course. Olam - Power of Influence on 25th July 2013
  • Enjoyed the activity, enjoyed the course and learned about the bonding for team building. Olam - Managing Work Relationships Effectively on 30th July 2013
  • Very interactive, applicable to everyday life skills that can be acquired by practice and ways to help. UBS - Personal Branding and The Art of Communication on 11st July 2013
  • Presenter was interesting & very knowledgeable. Prudential - Lunch Talk : Boardroom Etiquette on 14th August 2013
  • The role plays were engaging and interesting. Capitaland - Service Excellence on 30th September 2013
  • The tip about networking was very useful. The choices of clothes and colors combination were very interesting. SGX - Professional Presence on 1st & 2nd October 2013
  • Happy atmosphere, interesting game, email writing, nature analyze. GTNexus - Delighting Your Customers on 19th October 2013
  • The color imaging and image perception are very useful and appropriate as frontline staff are the first impression clients get. Fullerton Hotel – Professional Image 16th October 2013
  • Very interactive and practical! AON - Persuasive Presentation Skills on 24th October 2013