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Effective Communication Skills

"Think like a wise man but communicate in the language of the people" - William Butler Yeats

purpose

To improve interactions, strengthen bonds and communicate effectively with both clients & co-workers

Workshop Content

  • Communication Overview of the 3Vs
  • Communication Flow
  • Communication Barriers
  • Body Language
  • Active Listening Skills
  • Voice Image
  • Positive & Focused Language
  • Effective Writing
  • Handling Difficult Questions
  • Constructive & Effective Feedback

Format

  • 1 day or 2 day workshop

Learning Outcomes

  • Achieve prompt action
  • Identify and overcome barriers to effective communication
  • Improve communication skills amongst superiors, peers, subordinates and customers
  • Develop the ability to relate and co-ordinate information more effectively
  • To gain a better understanding of their own communication style

Our Clients’ Word

  • The trainer makes EVERYONE go through the Opening & Closing script and make sure they learn from it and most of the reps/ sups are not embarrassed or shy about it. Singapore Press Holdings - Creating the 5 Star Customer Experience on 28th June 2013
  • It had lots of practical attempts to cover the course. Olam - Power of Influence on 25th July 2013
  • Enjoyed the activity, enjoyed the course and learned about the bonding for team building. Olam - Managing Work Relationships Effectively on 30th July 2013
  • Very interactive, applicable to everyday life skills that can be acquired by practice and ways to help. UBS - Personal Branding and The Art of Communication on 11st July 2013
  • Presenter was interesting & very knowledgeable. Prudential - Lunch Talk : Boardroom Etiquette on 14th August 2013
  • The role plays were engaging and interesting. Capitaland - Service Excellence on 30th September 2013
  • The tip about networking was very useful. The choices of clothes and colors combination were very interesting. SGX - Professional Presence on 1st & 2nd October 2013
  • Happy atmosphere, interesting game, email writing, nature analyze. GTNexus - Delighting Your Customers on 19th October 2013
  • The color imaging and image perception are very useful and appropriate as frontline staff are the first impression clients get. Fullerton Hotel – Professional Image 16th October 2013
  • Very interactive and practical! AON - Persuasive Presentation Skills on 24th October 2013