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Facilitation Skills

"Tell me and I'll forget; show me and I may remember; involve me and I'll understand" - Chinese Proverb

Purpose

To develop quick, coherent thinking, - the bedrock of communication, while dramatically sharpening skills to speak more convincingly.

Programme Contents

  • Role of a Facilitator
  • Communication Styles
  • Creating Relevance & Desire for Learning
  • Developing & Presenting a Lesson Plan
  • Whole Body Multi-sensory Facilitation
  • Designing & Preparing Materisals
  • Creating a Conducive Training Environment
  • Leading Discussion
  • Handling Questions
  • Dealing with Learning Blocks
  • Facilitating Role-play

Format

A 2- 5 day workshop

Learning Outcomes

  • Build rapport with the audience
  • Lead, facilitate & stimulate thinking
  • Transfers knowledge & build skills
  • Inspire & motivate the trainees to take action
  • Speak with confidence & passion

Our Clients’ Word

  • The trainer makes EVERYONE go through the Opening & Closing script and make sure they learn from it and most of the reps/ sups are not embarrassed or shy about it. Singapore Press Holdings - Creating the 5 Star Customer Experience on 28th June 2013
  • It had lots of practical attempts to cover the course. Olam - Power of Influence on 25th July 2013
  • Enjoyed the activity, enjoyed the course and learned about the bonding for team building. Olam - Managing Work Relationships Effectively on 30th July 2013
  • Very interactive, applicable to everyday life skills that can be acquired by practice and ways to help. UBS - Personal Branding and The Art of Communication on 11st July 2013
  • Presenter was interesting & very knowledgeable. Prudential - Lunch Talk : Boardroom Etiquette on 14th August 2013
  • The role plays were engaging and interesting. Capitaland - Service Excellence on 30th September 2013
  • The tip about networking was very useful. The choices of clothes and colors combination were very interesting. SGX - Professional Presence on 1st & 2nd October 2013
  • Happy atmosphere, interesting game, email writing, nature analyze. GTNexus - Delighting Your Customers on 19th October 2013
  • The color imaging and image perception are very useful and appropriate as frontline staff are the first impression clients get. Fullerton Hotel – Professional Image 16th October 2013
  • Very interactive and practical! AON - Persuasive Presentation Skills on 24th October 2013