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Influencing Skills

"Influencing & advising is not a high-pressured activity"

Objective

It is to address the influencing & selling strategies and tactics based on sound ethical practices. Effective communication, takes into account cultural diversities as well

Workshop Content:

  • Beliefs & Values
  • Physical Communication Indicators
  • Business Personality Profiling
  • Relationship Building, Trust & Credibility
  • Listening & Probing for Nuances
  • Persuasive Language
  • Handling Likely Outcomes
  • Gaining Commitments

Format

  • A 2 day workshop

Learning Outcomes

  • Go beyond the process driven selling techniques into the realm of relationship value driven selling
  • Understand why and how, people make buying decisions in an increasingly competitive environment
  • Be able to plan and advise and at the same time, influence by minimizing negative tension

Our Clients’ Word

  • The trainer makes EVERYONE go through the Opening & Closing script and make sure they learn from it and most of the reps/ sups are not embarrassed or shy about it. Singapore Press Holdings - Creating the 5 Star Customer Experience on 28th June 2013
  • It had lots of practical attempts to cover the course. Olam - Power of Influence on 25th July 2013
  • Enjoyed the activity, enjoyed the course and learned about the bonding for team building. Olam - Managing Work Relationships Effectively on 30th July 2013
  • Very interactive, applicable to everyday life skills that can be acquired by practice and ways to help. UBS - Personal Branding and The Art of Communication on 11st July 2013
  • Presenter was interesting & very knowledgeable. Prudential - Lunch Talk : Boardroom Etiquette on 14th August 2013
  • The role plays were engaging and interesting. Capitaland - Service Excellence on 30th September 2013
  • The tip about networking was very useful. The choices of clothes and colors combination were very interesting. SGX - Professional Presence on 1st & 2nd October 2013
  • Happy atmosphere, interesting game, email writing, nature analyze. GTNexus - Delighting Your Customers on 19th October 2013
  • The color imaging and image perception are very useful and appropriate as frontline staff are the first impression clients get. Fullerton Hotel – Professional Image 16th October 2013
  • Very interactive and practical! AON - Persuasive Presentation Skills on 24th October 2013