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Leading & Managing for Win-Win results

"The results you achieve will be in direct proportion to the effort you apply"

Purpose

To equip individuals with the proper knowledge and skills that will help them to become highly competent in the different areas of accountability and enable them to lead and influence their team members.

Programme Contents

  • The Manager's Role
  • Overcoming Negative Emotions
  • Communicating with Others
  • Understanding Self
  • Developing People
  • Management - Situational Exercise
  • Managing Performance
  • Handling Conflict - Role-play & Review
  • Setting Objectives
  • Performance Management in Your Company

Format

2 day or 3 day workshop

Key Takeaways

  • Harmonize and align management practices to match company objectives
  • Develop a learning attitude for self and others
  • Focus on the critical elements of performance excellence

Our Clients’ Word

  • The trainer makes EVERYONE go through the Opening & Closing script and make sure they learn from it and most of the reps/ sups are not embarrassed or shy about it. Singapore Press Holdings - Creating the 5 Star Customer Experience on 28th June 2013
  • It had lots of practical attempts to cover the course. Olam - Power of Influence on 25th July 2013
  • Enjoyed the activity, enjoyed the course and learned about the bonding for team building. Olam - Managing Work Relationships Effectively on 30th July 2013
  • Very interactive, applicable to everyday life skills that can be acquired by practice and ways to help. UBS - Personal Branding and The Art of Communication on 11st July 2013
  • Presenter was interesting & very knowledgeable. Prudential - Lunch Talk : Boardroom Etiquette on 14th August 2013
  • The role plays were engaging and interesting. Capitaland - Service Excellence on 30th September 2013
  • The tip about networking was very useful. The choices of clothes and colors combination were very interesting. SGX - Professional Presence on 1st & 2nd October 2013
  • Happy atmosphere, interesting game, email writing, nature analyze. GTNexus - Delighting Your Customers on 19th October 2013
  • The color imaging and image perception are very useful and appropriate as frontline staff are the first impression clients get. Fullerton Hotel – Professional Image 16th October 2013
  • Very interactive and practical! AON - Persuasive Presentation Skills on 24th October 2013