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Performance Management

"Evaluate what you want – because what gets measured gets produced." - Belasco, James A


To be able to clearly communicate to employees what is expected of them and provide timely ongoing feedback on their performance; this will achieve individual, team and organizational success.

Workshop Content:

  • Basic Principles
  • The Performance Management Process
  • Preparation for an Appraisal Interview
  • Conducting the Interview
  • Feedback Techniques for Performance Issues
  • Appraisal Practice


  • 1 day or 2 day workshop

Learning Outcomes:

  • Identify the benefits of conducting a performance appraisal for the employee and the organization
  • Know and actively apply all the steps of the performance management process.
  • Effectively prepare and conduct an appraisal interview.

Our Clients’ Word

  • The trainer makes EVERYONE go through the Opening & Closing script and make sure they learn from it and most of the reps/ sups are not embarrassed or shy about it. Singapore Press Holdings - Creating the 5 Star Customer Experience on 28th June 2013
  • It had lots of practical attempts to cover the course. Olam - Power of Influence on 25th July 2013
  • Enjoyed the activity, enjoyed the course and learned about the bonding for team building. Olam - Managing Work Relationships Effectively on 30th July 2013
  • Very interactive, applicable to everyday life skills that can be acquired by practice and ways to help. UBS - Personal Branding and The Art of Communication on 11st July 2013
  • Presenter was interesting & very knowledgeable. Prudential - Lunch Talk : Boardroom Etiquette on 14th August 2013
  • The role plays were engaging and interesting. Capitaland - Service Excellence on 30th September 2013
  • The tip about networking was very useful. The choices of clothes and colors combination were very interesting. SGX - Professional Presence on 1st & 2nd October 2013
  • Happy atmosphere, interesting game, email writing, nature analyze. GTNexus - Delighting Your Customers on 19th October 2013
  • The color imaging and image perception are very useful and appropriate as frontline staff are the first impression clients get. Fullerton Hotel – Professional Image 16th October 2013
  • Very interactive and practical! AON - Persuasive Presentation Skills on 24th October 2013