Assertive Communication

“The basic difference between being assertive and being aggressive is how our words and behaviour affect the rights and wellbeing of others."


The workshop enhances both personal and organisational development. The participants will create self-awareness of Assertive Communication Skills. They will learn the techniques to interact with others to build team harmony.

Workshop Contents

  • Personality Analysis
  • Assertive Communication
  • Communication Barriers
  • Building Rapport
  • Active Listening Skills and Managing Emotions
  • Gaining Cooperation
  • Handling Difficult People
  • Getting and Giving Feedback
  • Influencing Others


1.5-day or 2-day workshop

Learning Outcomes

  • Learning how to communicate assertively to suit different functions
  • Identifying and overcoming barriers of communication to get desired results
  • Influencing others through communication strategies
  • Managing difficult people and gaining cooperation

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