Demonstrate the Service Vision

Workshop Content

  • Project the Brand Message and demonstrate service delivery in accordance with the vision, mission and values
    • Code of conduct in service delivery
    • 3 Steps of memorable service
    • Service Value Chain
  • Recognise the significant and impact that one has on the organisation’s service value chain and service standards
    • Illustrate own organization value chain
    • Engaging Relationships – connect and network with customers
  • Suggest ways to improve service delivery that may value add to the organisation’s service value chain and increase service standards
    • Discuss methods to monitor own performance on the job

 

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