Managing Customers in Difficult Situations

To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity” – Douglas Adams

To equip participants with skills to manage difficult situations and achieve desired results

Purpose

Workshop Content

  • Sweet & Sour Communication Experiences
  • Develop Rapport
  • Understand Yourself
  • Upset Customer or Difficult Customer
  • Understand Complaints & Conflict
  • Handling Conflict & Difficult Situations
  • Healing Conversations
  • Active Listening Skills
  • Dealing with Emotion

Format

  • A 2 day workshop

Benifits

  • To identify and overcome barriers to communication which can lead to difficult situations with the customer
  • To apply specific interpersonal skills required for effective communication in the workplace
  • To practice “lights up” communication skills in order to build relationships positively

 

If you would like to find out more, please contact us.

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