Service Excellence

Consultative and Relationship based Selling

“The fact is, everyone is in sales. Whatever area you work in, you do have clients and you do need to sell” – Jay Abraham Purpose

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Writing for Customer Service

Purpose “Those who write clearly have readers, those who write obscurely have commentators” – Albert Camus To develop professional

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Managing Customers in Difficult Situations

To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity” – Douglas

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Voice Image

“Words mean more than what is set down on paper. It takes the human voice to infuse them with shades of deeper meaning” – Maya

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Language Excellence

“Language is a wonderful thing. It can be used to express thoughts, to conceal thoughts, but more often, to replace thinking” –

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