Dealing with Disagreements

“Peace is not absence of conflict, it is the ability to handle conflict by peaceful means." ~ Ronal Reagan

Overview

Understanding how to communicate in conflicts and disagreements is one of the most important skills for any professional. With this workshop, you will understand how to effectively navigate through challenging situations with confidence and ease.

Workshop Contents

• Conflict Management – Theory
• Conflict Management with Thomas Kilmann
• Managing Disagreements with Effective Communication Skills

Duration

1-day workshop

Learning Outcomes

• Relate to and align personal role with the interest of stakeholders
• Choose to balance between task and relationship needs
• Use strategic thinking as well as empathy and flexibility to build win-win relationships
• Develop a collaborative mind set to engage and communicate with confidence
• Value and maintain relationships by managing difficult situations and conflict effectively