Communication Across Generations

“Each generation imagines itself to be more intelligent than the one that went before it, and wiser than the one that comes after it." ~ George Orwell

Overview

This interactive session enables participants to define the mindset and motivations of different age groups to achieve communication excellence and embrace diversity and change.

Workshop Contents

• Understanding the Generations
• Motivations and Aversions
• Business model for Workplace Success
• Key to the Company’s Future (Part 1) – Mentoring the Baby Boomer Mentors
• Key to the Company’s Future (Part 2) – Coaching the Gen X Coach
• Key to the Company’s Future (Part 3) – Going with the Gen Y Go-getters
• Case Studies

Duration

1-day or 2-day workshop

Learning Outcomes

• Discover the mindset and motivations of different age groups to achieve communication excellence
• Work effectively and productively in a multi-generational context
• Adopt skills, techniques, attitudes and behaviors to provide an atmosphere of trust, respect, and support between colleagues and clients of all ages
• Ensure long-term continuity of company-specific knowledge and skills by mentoring and coaching the juniors
• Enhance work-life satisfaction and thus increase creativity morale and reduce turnover
• Adopt the appropriate styles and format of giving and receiving feedback