COURSES

           LEADERSHIP                      COMMUNICATION                          SERVICE

As communication specialists we customise, position and focus the following workshops for leaders, mid-management and frontline executives.

People Management

Leadership vs. Management

“The results you achieve will be in direct proportion to the effort you apply” Purpose To equip individuals with the proper

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Leader as Coach & Mentor

“Leaders empower individuals by building trust and coaching competence in their job roles and networking skills.” – Kenneth

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Leading & Managing for Win-Win Results

“A team is NOT a bunch of people with job titles, but a congregation of individuals, each of whom has a role which is understood by

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Stakeholder Management

“INSANITY: doing the same thing over and over again and expecting different results.” – Albert Einstein Purpose Stakeholder

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Presentation Skills

Persuasive Presentation Skills

“Let thy speech be better than silence – or be silent.” – Dionysius the Elder Purpose To make persuasive presentations

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Think on Your Feet

“Clear thinking is clear speaking” Purpose To develop quick, coherent thinking, – the bedrock of communication, while

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Facilitation/ Train the Trainer Skills

“Tell me and I’ll forget; show me and I may remember; involve me and I’ll understand” – Chinese Proverb Purpose

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Effective Meeting Skills

The average meeting success rate is estimated as 55% by participants of Stafford & Chan’s programme Purpose Meetings fail due to

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Value Propositions and Pitch Book Presentations

This workshop has been designed to equip participants with the appropriate techniques in making a presentation and in consultative advisory

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Communication Skills

Influencing Without Authority

“Influencing & advising is not a high-pressured activity” Objective It is to address the influencing & selling strategies

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Assertive Communication

“The basic difference between being assertive and being aggressive is how our words and behavior affect the rights and wellbeing of

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Business Writing

“Those who write clearly have readers, those who write obscurely have commentators” – Albert Camus Purpose To develop

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Interpersonal Communications

Purpose Effective interpersonal skills open doors for better understanding, stronger support and more fun among people To enhance both

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Report and Proposal Writing

“What is written without effort is in general read without pleasure” – Samuel Johnson Purpose The programme aims to transmit

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Game Changing Conversation

“Knowing others is wisdom, knowing yourself is enlightenment.” – Lao Tzu Purpose This workshop will enhance knowledge and

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The Power of Feedback

“Feedback is the breakfast of champions.” – Ken Blanchard Purpose It has long been recognized that feedback can be a

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Communicate with Impact & Influence

“The business off business is relationships: the business of life is human connection.” Purpose The aim of this workshop is to

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Dealing with Disagreements

“Peace is not absence of conflict, it is the ability to handle conflict by peaceful means.” – Ronald Reagan Purpose

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Service Excellence

Language Excellence

“Language is a wonderful thing. It can be used to express thoughts, to conceal thoughts, but more often, to replace thinking”

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Voice Image

“Words mean more than what is set down on paper. It takes the human voice to infuse them with shades of deeper meaning” –

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Managing Customers in Difficult Situations

To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity” –

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Writing for Customer Service

Purpose “Those who write clearly have readers, those who write obscurely have commentators” – Albert Camus To develop

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Consultative and Relationship based Selling

“The fact is, everyone is in sales. Whatever area you work in, you do have clients and you do need to sell” – Jay Abraham

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Professional Presence

Personal Branding

“Before selling a product or service, you have to sell yourself first” – Stafford & Chan Purpose In today’s

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Dressing to Influence & Body Language

“Dress for the job you want, not the one you have”   “Dress buids trust & respect.”   Purpose A positive

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Networking & Building Relationships

“It’s not who you know, it’s who knows you” – Anonymous   Purpose To share and build skills for a deeper and more

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Body Language & Deportment

“Emotion always has its roots in the unconscious and manifests itself in the body.” – Irene Claremont de Castillejo purpose

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Professional Image & Grooming

“You are your greatest asset. Put your time, effort and money into training, grooming, and encouraging your greatest asset” – Tom

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Western and Chinese Dining Etiquette

“Consideration for others is the basic of a good life, a good society.” – Confucius Purpose To conduct yourself confidently

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Dressing to Influence

“Dress for the job you want, not the one you have” Purpose A positive corporate image increases your customers’ awareness of

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Projecting a Professional Image

Workshop Content Recognise the impact of one’s professional image on the organization The link between personal brand and professional

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Leveraging Your Personal Impact

“Regardless of age, regardless of position, regardless of the business we happen to be in, all of us need to understand the importance

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Managing Diversity

Business & Cross Cultural Etiquette

“Preservation of one’s own culture does not require contempt or disrespect for other cultures” Purpose To function and interact

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Communication Across Generations

“Each generation imagines itself to be more intelligent than the one that went before it, and wiser than the one that comes after

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Cross Cultural Communication

“Preservation of one’s own culture does not require contempt or disrespect for other cultures” Purpose To function and interact

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WSQ Workshops

Stafford & Chan is pleased to announce our recent ATO (Approved Training Organization ) status by WDA (the work Development Authority of Singapore) recently known more as the skills Development Future of Singapore.

What Our Clients Benefit

Funding for each Singaporean and PR at 90% for SME’s and 80% for MNC’s – for workshops that are business focused, contextualised to your needs and delivered to engage.

2 Exciting Workshops

To start our journey, we have accredited ourselves with the following:

  • Demonstrate the Service Vision (1 day)
  • Projecting a Professional Image (1 day)

Why choose Stafford & Chan?

  • 25 years of proven track record and reputation of quality standards in both workshop content and delivery.
  • Contextualised content to meet the expectations and requirements of your business. Whilst we have been approved on the content we created, WDA also recognises that each organization’s business and needs are different
  • Significant time dedicated on pre-workshop preparation to ensure achievement of measurable outcomes.

Demonstrate the Service Vision

Workshop Content Project the Brand Message and demonstrate service delivery in accordance with the vision, mission

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Projecting a Professional Image

Workshop Content Recognise the impact of one’s professional image on the organization The link between personal

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CALL US NOW! + 65 6438 5191