Demonstrate the Service Vision

Workshop Contents

• Project the Brand Message and demonstrate service delivery in accordance with the vision, mission and values
• Code of conduct in service delivery
• 3 Steps of memorable service
• Service Value Chain
• Recognise the significant and impact that one has on the organisation’s service value chain and service standards
• Illustrate own organization value chain
• Engaging Relationships – connect and network with customers
• Suggest ways to improve service delivery that may value add to the organisation’s
  service value chain and increase service standards
• Discuss methods to monitor own performance on the job