Interpersonal Communications

“A man’s character may be learned from the adjectives which he habitually uses in conversation." ~ Mark Tawin

Overview

Effective interpersonal skills open doors for better understanding, stronger support and more fun among people. To enhance both personal and organisational development.

Workshop Contents

  • Overcoming Communication Barriers
  • Verbal Communication
  • Building Rapport
  • Personality Analysis
  • Communication Strategies
  • Active Listening Skills
  • Handling Difficult Situations
  • Healing Conversations
  • Getting and Giving Feedback
  • Influencing Others

Duration

1-1/2 day or 2-day workshop

Learning Outcomes

  • Improve communication skills among superiors, peers, subordinates and customers
  • Achieve prompt action
  • To practice “feel good" communication skills to build relationships positively

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