Performance Management

In business, the idea of measuring what you are doing, picking the measurements that count like customer satisfaction and performance… you thrive on that." ~ Bill Gates



The most valuable investment for any business is the employees. Therefore, Performance management is a process by which managers and employees work together to plan, monitor and review employee’s work objectives and overall contribution to the organisation. It is a continuous process of planning, coaching and reviewing employee performance.


Workshop Contents

  • Creating the Context and Establishing Course Objectives
  • Monitoring Performance
  • Coaching and Feedback
  • Performance Appraisal
  • Dealing with Resistant Employee and Workshop Summary


1-day workshop


Learning Outcomes

  • Define the process of Performance Management
  • Setting up Goals and Expectations
  • Identifying Performance Issues
  • Understanding Different Motivation
  • Identifying and Adapting to Different Communication Styles
  • Providing Coaching and Feedback

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