Performance Management

“In business, the idea of measuring what you are doing, picking the measurements that count like customer satisfaction and performance… you thrive on that." ~ Bill Gates

Overview

The most valuable investment for any business is the employees. Therefore, Performance management is a process by which managers and employees work together to plan, monitor and review employee’s work objectives and overall contribution to the organisation. It is a continuous process of planning, coaching and reviewing employee performance.

Workshop Contents

• Creating the Context and Establishing Course Objectives
  
• Monitoring Performance
  
• Coaching and Feedback
  
• Performance Appraisal
  
• Dealing with Resistant Employee and Workshop Summary
  

Duration

1-day workshop

Learning Outcomes

• Define the process of Performance Management
  
• Setting up Goals and Expectations
  
• Identifying Performance Issues
  
• Understanding Different Motivation
• Identifying and Adapting to Different Communication Styles
• Providing Coaching and Feedback