Service Excellence

With our diverse expertise we design learning to achieve competency in communication for all levels in the organization :

Professional Image and Grooming

  • Professional Image and Grooming
  • Colour, Style and Make-up for Women
  • Colour and Style for Men
  • Dressing to Influence
  • Business Writing

Telephone Techniques

  • Telephone Techniques
  • Telephone Etiquette for Call Centers
  • Voice Image
  • Language Excellence

Managing Customers in Difficult Situations

  • Managing Customers in Difficult Situations
  • Difficult Conversations
  • Emotional Intelligence
  • Assertive Communication

Writing for Customer Service

  • Writing for Customer Service
  • Business Emails
  • Report and Proposal Writing

Consultative  and Relationship based Selling

  • Consultative¬† and Relationship based Selling

Service Excellence

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