Professional Image and Grooming

• Professional Image and Grooming
• Colour, Style and Make-up for Women
• Colour and Style for Men
• Dressing to Influence
• Business Writing

Telephone Techniques

• Telephone Techniques
• Telephone Etiquette for Call Centers
• Voice Image
• Language Excellence

Managing Customers in Difficult Situations

• Managing Customers in Difficult Situations
• Difficult Conversations
• Emotional Intelligence
• Assertive Communication

Writing for Customer Service

• Writing for Customer Service
• Business Emails
• Report and Proposal Writing

Consultative  and Relationship based Selling

• Consultative  and Relationship based Selling