With a dynamic blend of operational expertise, strategic consulting, and hands-on training experience, I help individuals and teams unlock their full potential. My career spans diverse industries, from hospitality to corporate leadership, always with a focus on enhancing customer experience, operational efficiency, and people development.
What Drives Me
At the heart of my work are three core values: Authenticity, Trust, and Pleasure. I believe in creating meaningful change through real connections, integrity, and a genuine passion for what we do. Small acts of kindness and everyday respect matter—whether in business or personal interactions, they shape the world we live in. My commitment to standing up for others and fostering inclusive, supportive environments is at the core of my approach.
My Expertise
I have led and delivered a wide range of impactful projects, including:
- Developing and implementing onboarding & induction programs
- Conducting customer experience and quality management training
- Overseeing the implementation of operational excellence frameworks
- Leading stakeholder relationship initiatives
- Conducting conflict resolution workshops
- Reviewing and enhancing Standard Operating Procedures (SOPs)
- Designing and executing employee recognition programs
My Approach
Training is not one-size-fits-all. I tailor each program to the specific needs of the organization while also aligning with the personal and professional goals of the attendees. By making learning relevant, engaging, and applicable, I ensure that participants leave with valuable insights they can immediately put into practice. I integrate humour and real-world examples to create a learning environment that is both effective and enjoyable.
A Bit About Me
Born in France, I spent nearly two decades in Australia before settling in Mauritius. My love for travel and food (mostly eating, if I’m honest!) keeps me curious about different cultures and experiences. Humour is a big part of how I navigate life, and I believe it has a place in professional settings as well—because learning should be as enjoyable as it is valuable.
Whether I’m coaching teams, consulting on operational improvements, or facilitating workshops, my goal remains the same: to empower people and organizations to thrive.
