Training Needs Analysis

Stafford and Chan believes that the analysis of our clients’ training requirements is the foundation using which customise our workshops. To that effect, we offer a variety of multi-sensory audit tools that enable us to identify the gaps and how to fill them.

During the Training Needs Analysis phase, we make the assessment using the following channels:

• Face-to-face Interactions – Business meetings, Team interactions, one-on-one meetings
• Telephone Interactions – Call centres, Office inbound & outbound calls, Voice Mails
• Written Interactions – Questionnaires, Emails, chats, website, social media, product documents, marketing materials and texts to internal & external customers.