Writing for Customer Service

“Those who write clearly have readers, those who write obscurely have commentators." ~ – Albert Camus

Overview

Charm your clients with your writing. Learn tried and tested writing methods that engage your customers and deliver results that exceed expectations.

Workshop Contents

• Communication Overview
• Positive Image via Written Communication
• Reader-Friendly Tools Overview
• Communication via E-mail
• Practice Using Reader-Friendly Tools
• Effective Letter Writing – Structure & Review
• Effective Letter Writing – Edit & Practice
• Taking Minutes Methods of Reporting
• Use of Graphic Elements

Duration

2-day workshop

Learning Outcomes

• Analyzing audience focus Structuring relevant content
• Choosing factual and tactful words
• Presenting with user-friendly formats
• Producing a refined message