Writing for Customer Service

“Those who write clearly have readers, those who write obscurely have commentators." ~ – Albert Camus



Charm your clients with your writing. Learn tried and tested writing methods that engage your customers and deliver results that exceed expectations.


Workshop Contents

  • Communication Overview
  • Positive Image via Written Communication
  • Reader-Friendly Tools Overview
  • Communication via E-mail
  • Practice Using Reader-Friendly Tools
  • Effective Letter Writing – Structure & Review
  • Effective Letter Writing – Edit & Practice
  • Taking Minutes Methods of Reporting
  • Use of Graphic Elements


2-day workshop


Learning Outcomes

  • Analyzing audience focus Structuring relevant content
  • Choosing factual and tactful words
  • Presenting with user-friendly formats
  • Producing a refined message

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