“Think like a wise man but communicate in the language of the people” – William Butler Yeats
purpose
To improve interactions, strengthen bonds and communicate effectively with both clients & co-workers
Workshop Content
- Communication Overview of the 3Vs
- Communication Flow
- Communication Barriers
- Body Language
- Active Listening Skills
- Voice Image
- Positive & Focused Language
- Effective Writing
- Handling Difficult Questions
- Constructive & Effective Feedback
Format
- 1 day or 2 day workshop
Learning Outcomes
- Achieve prompt action
- Identify and overcome barriers to effective communication
- Improve communication skills amongst superiors, peers, subordinates and customers
- Develop the ability to relate and co-ordinate information more effectively
- To gain a better understanding of their own communication style