“The telephone is the life-line of any business. Often, the first contact a customer has with a business is through the telephone”
Purpose
To raise the level of telephone techniques & establish a consistent procedure of handling the telephone in order to provide a service focused telephone culture.
Workshop Content
- Corporate Image
- How you rate
- Telephone Role-Play
- Parts of a Telephone Call
- Telephone Role-Play Review
- Handling Difficult Callers
- Managing Callers at Difficult Times
- Telephone Courtesy & Handy Hints
Format
- 1 day or 2 day workshop
Benefits
- Representing your company professionally
- Managing time with customers while, not compromising on service
- Mastering articulation skills in order to cater to an international audience
- Handling difficult callers with confidence and diplomacy
- Increasing customer loyalty by applying customer delight elements