Archives: Courses
Telephone Etiquette for Call Centers
“The telephone is the life-line of any business. Often, the first contact a customer has with a business is through the telephone” Purpose
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Telephone Techniques
“The telephone is the life-line of any business. Often, the first contact a customer has with a business is through the telephone” Purpose
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Colour & Style for Men
Does your image reflect the impression you want? Purpose To provide specific hands-on techniques that will have a new impact in your career &
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“You are your greatest asset. Put your time, effort and money into training, grooming, and encouraging your greatest asset” – Tom
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Interpersonal Communications
Purpose Effective interpersonal skills open doors for better understanding, stronger support and more fun among people To enhance both personal and
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Team Building
“Strength lies in differences, not in similarities” -Stephen Covey Purpose To foster a climate that encourages and values the
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Special Occasion Dressing
“The finest clothing made is a person’s skin, but, of course, society demands something more than this.” -Mark Twain Purpose To know
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Body Language & Deportment
“Emotion always has its roots in the unconscious and manifests itself in the body.” – Irene Claremont de Castillejo purpose Your
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Effective Communication Skills
“Think like a wise man but communicate in the language of the people” – William Butler Yeats purpose To improve interactions,
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“Change your thoughts and you change your world” – Norman Vincent Peale Purpose Workshop Content Understanding Change Driving Force
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